Shipping policy

At Somaé, every order is carefully packed to preserve fragrance purity and ensure that your ritual experience reaches you in perfect condition.

Order Processing

All orders are typically processed and dispatched within 24–48 hours of being placed.

Once your order is shipped, you will receive a shipping confirmation along with tracking details via email or SMS.

Delivery Timelines

Delivery timelines depend on your location.

Typical delivery timelines are:

  • Metro cities: 2–4 business days

  • Other cities and towns: 3–6 business days

Please note that delivery timelines may occasionally vary due to courier operations, weather conditions, or regional restrictions.

Shipping Charges

We offer free shipping on orders above ₹499.

For orders below ₹499, a standard shipping fee of ₹49 will be applied at checkout.

Any applicable shipping charges will be clearly displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email or SMS to track the status of your shipment.

Delivery Issues

If your order arrives damaged or tampered, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the product and outer packaging

  • A brief description of the issue

Our team will review the issue and assist you with the next steps.

Incorrect Address

Please ensure that the shipping address and contact details are accurate when placing your order.

Somaé is not responsible for delivery delays or failures caused by incorrect or incomplete address details provided at checkout.

Contact Us

For any shipping or order-related questions, please contact us:

Email: support@somaeworld.com
WhatsApp: +91 70424 47399

Our team typically responds within 24 hours.